Refund policy

Refund Policy

Order Changes & Cancellations
Once an order is placed, we begin processing it right away to get it to you quickly, so we're unable to change or cancel an order after it's been submitted. Please double-check your order details — including shipping address and variant/bundle selection — before completing checkout. If you have questions before ordering, reach us at contacthabitful@gmail.com.

Returns
We offer a 30-day return policy: you have 30 days from the date of delivery (based on your tracking information) to request a return.

To qualify, your item must be unused and in its original packaging, and you'll need your order number or proof of purchase.

To start a return, email contacthabitful@gmail.com and we'll send you the return address and instructions. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. The original shipping cost paid on the order is non-refundable.

All approved returns are subject to a 15% restocking fee — the refund total will be the order subtotal less this fee.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 60 days of delivery with photos of the item and packaging. Without photo evidence, we'll assess these on a case-by-case basis.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Processing times after that depend on your bank or card provider.

Shipping Protection
If you added Shipping Protection ($5) to your order, it covers your package against loss or damage in transit only. Once your order has been delivered per the carrier's tracking, we're no longer able to offer coverage under this add-on, and the fee itself is non-refundable once your order has shipped.

Risk of Loss
Risk of loss passes to you once the carrier marks your order as delivered. We're not responsible for packages lost or stolen after a confirmed delivery.

Incorrect Address
You're responsible for providing an accurate shipping address at checkout. We're not responsible for orders delayed, lost, or returned to us due to an incorrect or incomplete address. If a package is returned to us for this reason, the restocking fee above applies and original shipping is non-refundable.

Allergic Reactions / Skin Sensitivity
We're unable to offer refunds or returns based on an allergic reaction or adverse skin response. Please review the ingredient list before purchasing.

Policy Changes
We may update this policy at any time. Changes take effect immediately upon posting.

By placing an order with NUVA, you agree to the terms above.